Returns & refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.

We don't accept change of mind returns. Kits are bulky, freight both ways costs more than most people expect, and a kit that has been opened can't be resold as new.

So please check before you order. Send us your model, model year and a photo and we'll confirm the kit suits your car, free and with no obligation. We would much rather spend ten minutes on that than have you stuck with the wrong kit.

This doesn't affect your rights below if a part is faulty, damaged or not what we listed.

Please check a part against your vehicle before fitting or painting it. If we sent the wrong part, or a part listed for your vehicle doesn't fit, contact us and we'll cover return shipping and send the correct part or give you a full refund.

If a part is faulty or arrived damaged, email us your order number and photos. We'll arrange a repair, replacement or refund in line with the Australian Consumer Law.

Every part we sell is covered by a 12 month warranty against manufacturing defects, starting from the date of delivery.

What we will do. If a part fails because of a manufacturing defect within that period, we will repair it, replace it or refund its price. We decide which of those applies once we have assessed the part.

What you need to do. Email bexleylandroverparts@gmail.com or call 0451 900 794 with your order number, a description of the problem and photos. If we need the part back, we will tell you where to send it.

Who pays. We cover the cost of assessing, repairing, replacing and returning a part with a manufacturing defect, including freight both ways. A valid warranty claim costs you nothing.

What is not covered. Accident damage, misuse, incorrect fitting and normal wear. Paint, since kits are supplied unpainted and painted by your shop. Parts that have been cut, drilled or modified.

Who gives this warranty. HO Enterprises Pty Ltd (ABN 68 678 475 619), trading as BEXLEY, 9 Broadmeadows Road, Tullamarine VIC 3043. Phone 0451 900 794. Email bexleylandroverparts@gmail.com.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. Email us or use our contact form with your order number, the part you're returning and the reason.
2. We'll reply within one business day with your return approval and the return address.
3. Pack the part securely in its original packaging and write your order number on the parcel.
4. Send it with a tracked service and keep your receipt until your refund arrives.

Please don't send parts back without contacting us first, as unapproved returns can be delayed.

Once your return arrives and has been checked, we'll process your refund within 3 to 5 business days to your original payment method. We'll email you when it's done. Your bank may take a few more days to show it.

If you need to cancel, contact us as soon as you can. We can cancel and refund in full any time before your order is dispatched. Once it's on a truck it can't be recalled, and change of mind returns don't apply.